Some CVS stores need to press the button, release one of those glass cabinets, and not wait for the product they want to buy. The company stated on Tuesday that the new app could open the cabinet itself.
According to CVS Health spokeswoman TARA BURKE, the features of the new CVS Health app are available at three stores in New York City as part of the pilot program that began in August. She said earlier this year that there are plans to develop a “smart lock” at about 10 West Coast stores.
The announcement seemed to be part of the approval of CVS and other drugste chains. Other drugstore chains say that stocks are placed under rock and key, key to prevent retail theft and need to wait for support.
The CVS Pilot Program said, “This is an example of how to apply technology as a solution that can be used for general customer complaints,” said Bark. “I like the convenience that customers can open the case and have no need to wait for CVS colleagues to support them.”
Tim Wentwork, the highest executive of Walgreens Boots Alliance, who operates Walgreens and Duane Reade stores in the United States, has called for a revenue with investors on January 10 -Purchased to fight “SHRINK”. Inventory that cannot be sold, mainly for shoplifting -“When you lock things, for example, you do not sell many, so it will affect the sales mechanism at the store.”
Mr. Bark said in an email that CVS said, “Locking a product is a final measure of using a variety of means to deter or prevent theft.”
The growth and changes in consumer behavior, such as online shopping and the decrease in walking paths at stores, have urged CVS, Walgreens, and other retail stores. Safety.
The CVS is a website, the new app has a function that includes the appointment and vaccination of medical care, paying for prescriptions using barcodes, and searching for artificial intelligence -driven products. He stated that it functions as a digital landing area. function.
The locking function of the app is available by registered royalties. These are enabled, so you need to log in to Store's Wi-Fi network so that you can access safe products.
CVS has a wide range of influences on US healthcare systems. There are about 300,000 employees, more than 9,000 retailers, thousands of doctors, pharmacists, and nurses. AETNA, an insurance department acquired in 2018, has nearly 40 million insurance policyholders and other customers.
Brittain Ladd, a strategy and supply chain consultant, stated that providing a wide range of umbrellas in the new CVS app was taken by other pharmacies, service companies, and retailers.
“It's really a pharmacist in your pocket,” said Rad.
The extension of the app means trying to deal with customer complaints, such as long waiting times and not being able to get products from shelves, but can also change customer experience. “It's really wild in the entire store,” said CVS and Walgreens. “If you lock the product, you will lock out the customer.”
In addition, real stores, which are facing online pharmacies and retailers, such as Amazon, have been aware of years that customers need to think of ways to pass through the door.
“I know it's inconvenient to keep the product trapped,” said Bark. “However, it is important that the product is in stock and the customers who need them can be used.”
Tilak Mandadi, Vice President of CVS Health, and his chief digital, data, data, analysis, and technology officers, said in a statement on Tuesday that the new app states that “it will be easy for customers to manage and care for health and care. I am.
Bark said that New York was selected as a pilot program. This is because it is close to a team that was testing the rock in a case in the city. So far, she said that feedback from customers was positive.
